Konto Furniture Standard Warranty

The following warranties are given to the original purchaser of Konto Furniture products.
Warranties are non-transferable.

The warranty does not cover transportation costs, wear and tear, misuse or accidental damage by the consumer. We will always attempt to first repair vs replace the product. All clearance products are sold “as is” without a manufacturer’s warranty. No repairs, returns, re-selections or exchanges of clearance products are possible.

Frames – 10-year warranty

Konto Furniture warrants all frames for ten years from the date of possession to be free from material and manufacturing defects. After one year, the frame warranty covers replacement parts only.

Springs – 10-year warranty

Konto Furniture warrants all spring construction for ten years from the date of possession against spring breakage caused by metal fatigue or spring clips loosened from the frame. After one year, the spring warranty covers replacement parts only.

Mechanisms – 2-year warranty

Konto Furniture warrants all mechanisms, for two years from the date of possession, to be free from material or manufacturing defects. After one year, the mechanism warranty covers replacement parts only.

Electronics/Power – 2-year warranty

Konto Furniture warrants all power and electronic components for two years from the date of possession to be free from material or manufacturing defects. Cables being squeezed or cut is not considered a manufacturer defect. After one year, the electronic warranty covers replacement parts only.

Foam – 2-year limited warranty

Konto Furniture warrants foam for two years from the date of possession to be free from material or manufacturing defects.

All seat cushion cores will soften with normal use and conform to the user’s shape. This shall be considered normal wear. Fibre fills and feather tops, backs, and arms will flatten with use. Regular fluffing will help prolong the product’s vibrancy.

Fabric – 1-year warranty

Konto Furniture warrants all fabric for one year from the date of possession against fraying.

Leather – 1-year warranty

Konto Furniture warrants all leather for one year from the date of possession against defects in materials, workmanship, seam slippage, cracking, and dye transfers.

Leather is a natural product and will vary by hide. Marks and natural signs are not considered defects.

Case Goods – 1-year warranty

Konto Furniture warrants all case goods (dining, bedroom, occasional tables) for one year from the date of possession to be free from material or manufacturing defects.

Mattress Warranty

Your purchase is covered by a manufacturer’s limited warranty. Please read the material included with your product. For any concerns, contact our Client Care Department.

Note: Stains or inadequate frames will void your warranty. Manufacturer’s law labels must remain intact to qualify for warranty service.

Sofa Bed and Sleep Chest Mattresses – 1-year warranty

Konto Furniture warrants all sofa bed and sleep chest mattresses for one year from the date of possession, to be free from material or manufacturing defects.

Rugs – 1-year warranty

Konto Furniture warrants all rugs for one year from the date of possession to be free from material or manufacturing defects.

Accessories – 1-year warranty

Konto Furniture warrants all accessories for one year from the date of possession to be free from material or manufacturing defects.

This warranty does not cover:

• Heavy soiling
• Abuse and neglect
• Improper or unapproved cleaning methods
• Fading due to direct sunlight exposure
• Leather in dry environments
• Protective finishes
• Tears, pilling, fading, cracking, shrinking
• Regular wear and tear
• Damage from pets
• Flattening of nap on velvets
• Altered or modified products

Labour and Workmanship are covered for one year. Transportation is covered for one year on local delivery orders.

AS-IS and FINAL SALE items
All items marked “AS-IS” or “FINAL SALE” are sold in as-is condition with no warranty and are not returnable.

Contact Client Care at 1-866-588-7632 or service@kontofurniture.ca for warranty concerns.