Deposits on Incoming Merchandise
A deposit equivalent to 50% of the value of the merchandise purchased is required to reserve items or to place a special order. Deposits (excluding special order deposits) are refundable without any fees or charges at any time prior to delivery or pick up provided the merchandise has not been stored in excess of 60 days. Deposits on merchandise held in storage in excess of 60 days are non-refundable.  Deposits will only be refunded to the same credit or debit card used to make the purchase. Deposits made by cash will be refunded by cheque and mailed to the person who paid for the order.

Custom Order Deposit and Return Conditions
Deposits on Custom Order items are non-refundable. Custom ordered items are ordered specifically for you, and as such, cannot be exchanged, refunded or canceled.

General Merchandise Return Conditions
Merchandise purchased from stock may be returned for a full refund within 10 days of receipt of goods if in original factory wrap in “new” condition. Unpacked or opened merchandise is subject to a 25% restocking fee and may only be returned provided the products are undamaged within 10 days of receipt of goods. Goods not returned within 10 days are considered final sale and are non-returnable.

Bedding and Mattresses Return Conditions
Due to sanitary reasons, bedding accessories such as linens, pillows, mattress pads, etc., are non-returnable and are considered final sale. 

Mattresses returns will only be accepted if mattress is returned unopened in original factory wrap within 10 days of receipt of goods.  Opened mattresses are non-returnable and are considered final sale.  Special order mattresses are non-returnable.

“As-Is” and “Final Sale” Items

All items marked “AS-IS” or “FINAL SALE” are accepted as is, and are non-returnable.

Delivery and Fees
Any fee that has been charged for a delivery that has been completed is non-refundable.

 

Restocking Fees and Conditions 

Local Curbside Pick Up Fees
Merchandise returns requiring a curbside pick up are subject to a $99 fee. Restocking fees will also apply to the merchandise if the product is no longer in original factory wrap in “new” condition.

Local In-Home Pick Up Fees
Merchandise returns for goods previously delivered and set up in the home are subject to a $99 fee. Restocking fees of 25% will also apply.

Rural Curbside Pick Up Fees
Merchandise returns requiring a curbside pick up are subject to a fee. Refer to Rural Delivery Fee chart for applicable fee. Restocking fees will also apply to the merchandise if the product is no longer in original factory wrap in “new” condition.

Rural In-Home Pick Up Fees
Merchandise returns for goods previously delivered and set up in the home are subject to a fee.  Refer to Rural Delivery Fee chart for applicable fee. Restocking fees of 25% will also apply.