Pick Up and Delivery Information

In Store or Online Order Pick-Up

Pickup of merchandise ordered in store or online is available from our distribution centres in Edmonton, Calgary, and Camrose. Pickup of product from any distribution centre is free. We will contact you when your order is ready for pickup.

Online Order Conditions

Upon pick up or delivery of merchandise, we require the cardholder to be present along with the credit card used to make the online purchase, as well as matching photo ID. If the cardholder is not present for pick up or delivery, the merchandise will not be released.

Local Delivery Fees

The following delivery fees apply in the Greater Edmonton and Greater Calgary areas. This includes Edmonton, Leduc, Beaumont, Spruce Grove, Stony Plain, St. Albert, Devon & Sherwood Park, as well as Airdrie, Balzac, Chestermere, Cochrane & Okotoks.

Local In-Home Delivery Service

• Mattresses
• Under $999 = $99
• Over $999 = Free Delivery
• All Other Products
• Under $2000 = $99
• Over $2000 = $189

Merchandise will be removed from the manufacturer’s packaging and fully inspected prior to delivery. Your furniture will be set up in your room of choice, legs attached, felt pads installed if required, electronic components connected/tested, and all packaging will be removed. Please note, delivery teams will NOT move, rearrange, or take away pre-existing furniture or décor for liability reasons. Delivery teams are limited to handling only products on the Bill of Sale being delivered that day.

Merchandise purchased from stock that has been picked up or delivered may be returned within 48 hours of pick up or delivery, subject to a 25% re-stocking fee, or we will offer a one-time re-selection with no fees. Goods not returned within 48 hours are considered final sale and are non-returnable.

Terms of Delivery

Please assist us to make your delivery successful:

• For your protection, we will only deliver if your residence is attended by a person of legal age for the duration of the delivery.
• Ensure your driveway, walkways, and hallways are clear (from vehicles, snow/ice, mud, bikes, construction material, etc.).
• In some situations, your purchase may be a tight fit. If our delivery team deems your home a tight fit, you will be supplied with a separate waiver to authorize our team to attempt delivery. By signing that waiver, you will approve our attempt to bring your furniture into the desired room and, therefore, release all liability in case of any damage to your product and property.
• Please remove existing furniture and ensure the area is ready to receive the delivery of the new furniture.

Any product delivered and set up In-Home in which a customer cancels and would like to have picked up and returned is subject to a $99 pick up fee and restocking fee. Please see Return Policy for additional details.

Rural & Out of Town Deliveries

Any rural or out of town deliveries are subject to different delivery fees than specified above. Please contact us at info@nordicholdings.ca for delivery options and pricing.

We are unable to provide shipping or delivery anywhere outside of Alberta.

Delivery Refunds

Any fee that has been charged for a delivery that has been attempted is considered a final sale and is non-refundable.