Frequently Asked Questions
Frequently Asked Questions
Will the products shown on the website be the same as those in store?
Yes. All of our regular merchandise that is displayed online will be available for purchase at our stores.
Is everything displayed on the website currently in stock?
Not always. You can still place an order for most products. Our team will email you with stock status and estimated timelines. Email
info@kontofurniture.ca to confirm availability.
What is High Performance Fabric?
It’s a durable polyester fabric with a polyurethane coating that mimics leather. It’s highly stain-resistant and long-lasting.
Can I place a Custom Order online?
No. Custom orders must be completed in-store to ensure all selections are accurate. These are final sale items.
Find a store near you.
Find a store near you.
Why can’t I see when my online order will be shipped?
Delivery depends on stock status and logistics. We’ll contact you personally to book your delivery time.
What happens after I complete a purchase online?
You’ll get a confirmation email with your invoice and details on next steps.
What happens if I make a purchase online and want to cancel?
Online orders follow the same return policy as in-store. Read more here.
Or contact us at 1-866-588-7632 or info@kontofurniture.ca.
Why doesn’t the Delivery Tracker show my order?
The tracker only shows same-day deliveries. For updates, email us with your invoice and details at
info@kontofurniture.ca.
What credit card can I use, and are there financing options?
We accept Visa and Mastercard. Financing through Fairstone must be completed in-store.
Apply for financing here.
Apply for financing here.
Do you ship outside of Alberta?
No, but you can arrange third-party pickup. Contact info@kontofurniture.ca for guidance.
Can I get a better price?
We offer our best price every day. The only discounts are for damaged, discontinued, or clearance items.
I have more questions — who do I contact?
Reach us at info@kontofurniture.ca or 1-866-588-7632. Or visit a store location for in-person help.